Nova Adventures Privacy Policy

Introduction

Welcome to the Nova Adventures Privacy Policy. This policy explains how Nova Adventures, located at Alpenstrasse 12, 3800 Interlaken, Switzerland, collects, uses, and protects your personal information when you use our website, www.novaadventures.ch, and our services. Nova Adventures is committed to protecting your privacy and ensuring the security of your personal data. This policy is effective as of January 1, 2026.

Our Data Protection Officer is Frau Erika Baumann, and she can be reached at erika.baumann@novaadventures.ch or +41 63 652 89 41.

Information We Collect

We collect the following types of personal information:

• Personal Information: This includes your name, email address, phone number, mailing address, date of birth, and passport details, which you provide when booking tours, subscribing to our newsletter, or contacting us.
• Payment Information: When you make a purchase, we collect payment information such as credit card details or bank account information. This information is processed securely by our payment gateway providers.
• Travel Preferences: We collect information about your travel preferences, interests, and activities, such as preferred destinations, types of tours, and dietary restrictions.
• Website Usage Data: We automatically collect certain information about your use of our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information is collected using cookies and similar tracking technologies.
• Communications: We retain records of your communications with us, including emails, chat logs, and phone calls.

How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To process your bookings, manage your reservations, and provide you with the tours and activities you have requested.
• Communication: To communicate with you about your bookings, respond to your inquiries, and provide customer support.
• Marketing: To send you newsletters, promotional offers, and travel inspiration, provided you have opted in to receive such communications. You can opt out at any time by clicking the unsubscribe link in our emails.
• Improving Our Services: To analyze website usage data and feedback to improve our website, services, and customer experience.
• Legal Compliance: To comply with legal obligations, such as tax reporting and responding to legal requests.

Sharing Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, tour operators, transportation providers, and marketing agencies. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell or rent your personal information to third parties for their marketing purposes.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption technology to protect sensitive information, such as payment details, during transmission.
• Access Controls: We restrict access to personal information to authorized employees and service providers who need to know the information to perform their duties.
• Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Booking Data: We retain booking data for seven years to comply with accounting and tax regulations.
• Marketing Data: We retain marketing data until you unsubscribe from our mailing list.
• Website Usage Data: We retain website usage data for one year for analytical purposes.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

To exercise these rights, please contact us at erika.baumann@novaadventures.ch or +41 26 188 10 01.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our website. Cookies are small data files that are stored on your device when you visit a website. We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to use its essential features.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. This information helps us improve the performance of our website.
• Functionality Cookies: These cookies enable our website to remember your preferences, such as your language and location, and provide enhanced features.
• Targeting Cookies: These cookies are used to deliver advertisements that are relevant to your interests.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your ability to use certain features of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date accordingly. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Nova Adventures
Alpenstrasse 12
3800 Interlaken, Switzerland
Email: erika.baumann@novaadventures.ch
Phone: +41 51 934 72 79

Table: Data Collection Summary

This table summarizes the types of data we collect and why.